Tele Account Management
FMB-04

Duration: 3 days
Course description:
Managing Accounts over the telephone is a relatively new branch of the sales function but one that is proving to be highly cost effective and extremely efficient in managing accounts whilst upselling and cross selling services and products.



Who would benefit:
Personnel involved in Tele Account management


Customer expectations
Account management
Consultative approach
Customer engagement
Solution selling
Power questions
Making an impact
Mirroring and matching


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