Competency Based Human Resources Management
FHR-01

Duration: 3 days
Course description:
The role of HR is to help the organization get the best out of its workforce. Hence, HR should not be describing jobs and tasks and instead be focused on the individual characteristics that make performers exemplary. This course presents the right method for managing talent.

Who would benefit:
New entrants to the telecom industry and technical personnel


Competency frameworks and models
Competency analysis
Competency based selection
Competencies in training and development
Competency based appraisal systems
Advantages and disadvantages


HR for Non HR Managers-Essential HR Knowledge
FHR-02

Duration: 2 days
Course description:
This course will help Managers understand the roles and responsibilities of Human Resources and how they impact departments within an organization. Participants will be able to determine the role in working with Human Resources and stylize to suit the needs of all the important human side of a manager’s role and responsibilities.

Who would benefit:
Managers, team leaders and supervisors


Identifying HR responsibilities
Realizing the implications of the employment laws in your organization
Identifying the human issues involved
Conduct Effective Interviews and Appraisals
Defining the job and recruitment criteria
Handle Difficult Situations o Handling grievances at work o Being authoritative when necessary
Training and Development: Assessing training needs
Terminate Employment: Identifying the appropriate reasons for terminating employment


Managing the Talent in your Team
FHR-03

Duration: 2 days
Course description:
Effectively managing teams and utilizing the skills of team members is critical to business success. Development of the talent of all team members is of key importance if continuous improvement is tobe sustained. This course will guide participants in identifying the characteristics of a high performing team, analyze team member skills, coach for optimal performance and delegate effectively.

Who would benefit:
Managers, team leaders and supervisors


Team dynamics and development – creating the effective team and how to sustain it
Spotting the talent at recruitment stage
Motivating the team
Competency development and management in the team setting
Delegating for development


Performance Management and Improvement Strategy
FHR-04

Duration: 2 days
Course description:
This course identifies the key causes and types of poor performance within a team. It gives managers the knowledge, behavioural skills and, above all, confidence to manage poor performance effectively. They are also encouraged to think how their own management style can help foster and motivate high performance within their teams.

Who would benefit:
Professionals from all sectors


Characteristics of successful communication
Assertiveness assessment o Becoming more assertive
Accentuating the positive o Disagreeing gracefully
Skillful compromising
Tools for success:
First impression & personal appearance
Enhancing people skills
Assertive language models
Brain enhancing techniques to enhance assertiveness


Understanding Employee Behavior
FHR-05

Duration: 3 days
Course description:
If ignored, behaviour problems will eventually affect the team, the company, and possibly even the career of the manager. Confront- ing behavioural problems as they arise can quickly get things back on track and can lead to a more positive work environment for all. This course introduces best practices for confronting your direct reports about their difficult and sometimes misguided behaviour

Who would benefit:
Managers and team leaders from all disciplines


Why employees don’t perform
Why difficult employees act the way they do
Why efforts to correct performance fail
Reprogram pessimists to see the glass half full – not half empty
Saying “No” to energy-draining, high-maintenance employees


Employee Counselling & Coaching
FHR-06

Duration: 2 days
Course description:
Team members, at times, may experience problems of an emotional nature due to increased workloads or other work based issues. The couse covers skills required to help and support them collectively is called ‘counseling skills’, which are universally recognized as both desirable and necessary requirements for all modern supervisors and managers.

Who would benefit:
Professionals from all disciplines


Removing barriers and boundaries
Building rapport with team members
Building personal and team morale and fostering a partnership
Use of problem solving techniques
Art of asking questions
Active listening skills
Establishing expectation and using motivation techniques
Dangers of quick solutions