Enhancing Team Performance through TMP
FMB-19

Duration: 3 days
Course description:
The Team Management Profile (TMP) is a globally accredited system of work-based individual and team assessment. Using TMP, this program provides a detailed assessment of an individual’s strengths and a framework for managing the team roles that need performing to create winning outcomes. This program is a unique, valuable and fresh approach to team roles and management.

Who would benefit:
Team leaders, supervisors middle and upper management


The Team Management Profile (TMP) framework
The 16-Fold Model
Major & related roles
The Team Management Wheel & Work Preference Measures
Develop a Personal Learning Action Plan (PLAP)


Leadership for Women – The Inner Leader
FMB-20

Duration: 5 days
Course description:
Women are experiencing uniquely different and unprecedented challenges, while they juggle a home life-work balance or make lifestyle choices that can have an indeterminate impact on their future and emotional wellbeing; or manage their business and personal relationships.


Who would benefit:
Women in supervisory and managerial positions


How to think and be more successful
A simple model of communication that will enable you to always get your message across
Understanding the world around you
Interpersonal excellence – reading other people and understanding how others are thinking
Resolving conflicts – using perceptual positions to gain powerful insights into conflicts
Personal state management
How to set compelling goals that can be achieved


Strategic Planning for Superior Performance
FMB-21

Duration: 5 days
Course description:
Strategic planning is a disciplined effort to produce fundamental decisions and actions that shape and guide what an organization is, what it does, and why it does it, with a focus on the future. It involves the best way to respond to circumstances and includes intentional goal setting. It’s an essential first step in the development of a results-based accountability system for any company today.

Who would benefit:
Professionals working on projects, managers and change leaders


New paradigms in strategic planning and change management practice
Approaching management from a new perspective
Visioning process
Moving beyond the current situation
Defining clear organisational objectives
Developing strategies to achieve superior performance


Optimizing Team Building Using MBTI
FMB-27

Duration: 3 days
Course description:
Myers Briggs Type Indicator (MBTI) theory and assessments offer valuable insight and self awareness on a personal or individual level, especially in a team context. This course will explain how teams can optimize performance by understanding oneself and other team members. It also helps teams to discover more effective ways of working to their common purpose and towards mutual understanding.

Who would benefit:
Anyone intending to improve their team performance


The concept of personality preferences
Assessment
Team Communication
Team Strengths
Conflict Management
Change Management
Stress Management


Effective Data Analysis for Strategic Decision Making
FMKT-02

Duration: 3 days
Course description:
This course provides the analytical techniques for using data to make appropriate inferences and good deci- sions. It is intended to put ideas and concepts of data analysis and interpretation into effective use in an enter- prise. Concepts of corporate measures such as critical success factors, key performance indicators and sensitivity analysis will also be covered.


Who would benefit:
Professionals in supervisory and managerial positions.


Data analysis within an enterprise
Acquisition and presentation of data
Strategic data analysis for business and competitive structure
Enterprise performance management – measuring business activities
Data mining – looking for the few gems in a pile


Strategic Customer Service for Managers & Team Leaders
FCS-06

Duration: 3 days
Course description:
This course is designed to introduce the seniors to the foundational, operational and leadershiplevel concepts of customer service and to explore the role of leadership in assuring exceptional service. Customer service is a strategic choice, and this course addresses the important relationship between customer and provider, helping to determine what customers want and the best way to give it to them.


Who would benefit:
Frontline managers


Advice on customer service needs
Support implementation of customer service strategies
Evaluate and report on customer service
Formal and informal surveys o Feedback
Complaint management


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