Effective Cost Management

Duration: 5 days
Course description:
This course focuses on the characteristics of those approaches which lead to the greatest success in targeting cost reduction. An established company in a maturing market is likely to see the best return from investments in cost cutting but this has to be balanced with investments that will grow the top line. The program includes sessions on establishing a cost reduction culture and developing a cost reduction strategy.

Who would benefit:
Managerial and supervisory personnel and anyone working on projects

Cost estimating
Cost budgeting
Cost control
Organization process assets
Project management plan

Financial Risk Management

Duration: 3 days
Course description:
Today’s financial environment is more volatile than ever before and it is important to educate key stakeholders to understand the different types of financial risks faced by business organizations and the techniques used to measure and mitigate the samete into modern multiservice data/mobile networks.

Who would benefit:
Financial and non financial executives

Definition and classification of risks
Business risk vs. financial risks
Basic components of business risk
Different types of financial risk
Interest risk vs. currency risk
Risk management tools and techniques
Expected value & pay off table
Scenario analysis
Sensitivity analysis
Simulation analysis

Strategies for Effective Customer Relationship Management

Duration: 2 days
Course description:
This course will present innovative, proven methods for determining whether a Customer Relationship Management (CRM) strategy for changing the way a company provides service. Throughout the course, meas- urable examples will be provided on how CRM theory is applied with great success by various corporations

Who would benefit:
All frontline sales personnel

Succeeding through communication
Developing customer advocates
Proactive solutions
Creating customer service excellence
CRM concept and CRMS
Types of CRMS and selection criteria for an enterprise
Ideal CRM model and results

Inventory & Warehouse Management

Duration: 3 days
Course description:
Overnight delivery meth- ods have drastically altered customers’ expectations regarding delivery time. Lead time of four to six weeks is no longer acceptable. In light of these changes, effective Inventory Manage- ment is no longer static – the emphasis is on movement and quick response to changing market demands.

Who would benefit:
Personnel from any discipline involved in inventory/warehouse

Identify inventory functions
Systems that support effective and efficient inventory management
Various computer inventory management systems
Utilizing sound warehousing strategy for effective cost management
Types of warehousing and their applications
Warehousing activities
Choosing an effective strategy

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