Total Quality Management &Process Improvement
FQT-04

Duration: 3 days
Course description:
This program examines quality and process improvement philosophies, theories and strategies as they apply to the practice of professionals in human resource education. Based on a critical analysis of historical antecedents, theoretical foundations and empirical research results TQM and continuous process improvement, par- ticipants will be able to apply improvement strategies to typical problems in the field.

Who would benefit:
Professionals from any descipline


The Tools of Quality Management
cause-and effect diagram
check chart
scatter diagram
control chart
affinity diagram
chip diagraph
prioritization grid
matrix diagram

Total Quality Management &International Standards
FQT-05

Duration: 3 days
Course description:
To achieve the very highest standards of quality and customer satisfaction it is necessary to embed quality right across the organization, in everything it doesand with all personnel. This is the underlaying philosophy of Total Quality Management. This course provides a comprehensive look at TQM, what it is, how it can be used in all organizations and what the benefits are.

Who would benefit:
Professionals from any descipline


Evolution of TQM
TQM principles
Recognizing and planning for organizational change
Business plan for TQM
TQM tools
ISO 9000 as the first step towards TQM
International best practice in quality